Maintenance Challenge: Engine Oil Change Accessibility

[Music] well the machine itself has performed pretty good once you say Alex but I would say service on it is just stupid like how you service it is one thing that's no big deal but actually getting answers to service questions is it completely it's been the biggest cluster I've ever seen so right now this is a great example Alex just wanted to know a very simple question how many quarts of oil does this engine take and he called them up and said hey how many quarts of oil does it take and do you think we could get an answer what they say - yeah Alex the day-to-day routine maintenance on this machine is frustrating at best an example of what alex is trying to work on right now all we've got to do is change oil on it let's just show you what we're up against what is this thing supposed to do Alex just push it open so that the oil drain out and then I don't I just hold my I don't have to get my handily so let's take a look at this it's got this little that's what we're trying to get opened up so we'll see if your tool works my little man oh are you serious so you got to literally sit there and hold that the entire time well I think it lacks in a place but I can't get it to that's what I'm kind of thinking that you need a special tool that kind of threads onto those threads there and pushes it open