Understand Quality Expectations

your job which means that when you're mowing you get a little tiny strip and you got to remember customers are paying for Perfection they're not paying to have clumps of grass laying all over or weird marks in their lawn and they're not paying to have spots missed and excuses made they're paying for everything to be done right go ahead Jake and that's what we got to do and when you're rushed you tend to miss it so in this case we are rushed and what we're going to do we're just going to calm down at the end of the job we're going to do this job fast efficient and we're going to go through our checklist to make sure that absolutely everything has been taken care of let's go over the job nice B easy lawn I love these L easy we got to come in here and mow all this nice big field we're probably going to switch the pattern up the pattern's been going this way today we're going to go the opposite way uh Jake guy's a go-getter man to tell you straight up this guy's a go-getter I like it I love I love it I love this guy he does an amazing job he hops out and just starts going that's what you need you need that crew that'll do that you got guys that sit around and smoke their cigarettes and they talk and they look that's where you're going to lose your tail on a mowing job especially you got a guy like this he's willing to get out and just start going and he's careful and he's conscientious he's a keeper so let's just go through this here and see what we got to do I see