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Stesso

Dispatch Office and Logistics Management

7:37
15:22
16.5K views

At 7:37 in

From HandyMan to 100 Employees 4K

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What happens here

John takes Stanley to the company's dispatch office, where multiple employees are working across several computer monitors, managing work orders and scheduling. He proudly states that they handle around 15,000 service calls annually, not including other jobs. This busy hub demonstrates the scale of their operations and the importance of efficient logistics in managing a large, diverse service business. John also discusses their emphasis on customer satisfaction through detailed reporting and transparent communication regarding service completion.

Goal: Highlight the efficient management of a large volume of service calls and logistics

Tools and materials

  • Computer Monitors — Managing work orders and dispatch schedules
  • Printers — Printing work orders and reports

What they say

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dispatch okay so this is dispatching all the work orders be8 a.m all right do you have a so this is what number would I call you dispatch or workers are on here you can scroll up and down and see the workers and these are work orders from each day Red's been suspended White's not done yet Grays are all done we'll see you then let we go any further byebye no you're good okay I don't even know where to begin I mean how do you how do you manage all this good people right here how's it going I'm nice to meet you I've known John for 40 years plus how many 40 40 years and I've U Been I'm only 36 also so I mean I don't know how you I'm 39 that's that's that's the key all right all right all right I got you we're we're good we we've been go we go way back yeah family family so he runs the dispatch and all the guys and so yep and then reporting on everything we report everything to the customer so go ahead if we got a customer calls and says they got a stop sign down on the parking lot we'll take a picture of the stop sign beforehand we'll fix the stop sign a service call will be made up we'll fix the stop sign we'll send them a picture of before and after with a description of what we did that was one of their biggest complaints they knew we could get the work done it just didn't know

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