Service and Parts Availability through ASCO

11:30

19:24

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What happens here

Berret, who heads up service for ASCO Equipment (a Hitachi dealership), addresses the common issue of equipment breakdowns. He states that ASCO's mission is to ensure 95% on-the-shelf parts availability within 24 hours, aiming to have customers' machines back up and running within 48 hours. This is facilitated by Hitachi's two strategic parts locations in the United States. Customers contact their local ASCO office or on-site product support sales reps, who then initiate the process of inspection, parts ordering, and dispatching one of their 273 service technicians to the machine's location. The service level is consistent across all Hitachi dealers who share similar values.

Goal: Berret from ASCO Equipment explains their commitment to quick service and high parts availability for Hitachi machines, ensuring minimal downtime for customers.

Tools and materials

Hitachi Wheel Loader (ZW180)
Service technicians

What they say

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cameras with LED lights standard. Standard. Okay. And you have six different viewing positions within the cab display. Bird's eye, left, right, rear, right, rear, left. So, you have a lot of flexibility on any job site to be able to know who's around you and what's happening around the machine. Patrick, thank you. I want to talk to a guy that actually does the service on this next. Okay. So, I'm going to head over to Asco. I'm gonna talk to one of the service reps and find out exactly how out exactly how that service is out in the field from someone that is doing it. Barrett, every machine breaks. What are you going to do to ensure that guys can get back in operation as fast as possible? It's a great question. With 95% on the shelf parts availability, it is our mission to get parts in hand in 24 hours. have our customers back up and running in 48 hours. So, when you say 95% parts availability, Hitachi has two separate strategic locations inside of the United States. How does that process go? You've got a guide broke down out in the field. What happens from that point? What happens from that point is that particular customer will call into our office or to one of our uh on-site product support sales reps. They will let us know they're down. We will get those uh machines inspected. We'll get the parts ordered. We'll get them here. We'll send one of our 273 service techs out to that machine location and get that guy up and running. But the 273 service techs are from Asco. That is correct. From Asco Equipment, what if they don't happen to be in an Asco area? So the beauty is that in Hitachi's dealer network, the way that they partner with dealers is to make sure that their values match up with ours so that they can also keep that level of service from the other dealers across the United States. So it doesn't have to be an Asco thing. It's any Hitachi dealer has 95% parts availability within 24 hours to keep guys up and operating. That is correct. Now, we prefer obviously that you use Asco if you're in Texas or Oklahoma, but the other dealers top-notch as well. Awesome. All right. Thanks, Barrett.

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